We Provide Solutions For your Business!

About Us

Saturn Technologies was established in 2001. We are dedicated to serving the technology needs of small to midsize businesses. The business solutions and services we provide for your company are designed to reduce the concerns associated with supporting your PCs and networks in these types of demanding environments.
Computer Networking Services is committed to providing our clients the highest level of business technology guidance and support.
We focus on helping our clients to evaluate and make the best choices, while recognizing their specific business environment. We focus on your processes: How to improve them by demonstrating how your team(s) and departments can work together in a more organized and synergistic fashion. You know how you run your business, and with our systems, you will be able to do your job more effectively as you grow. By acting in partnership with our customers, as a trusted extension of their team, we provide our clients with leading edge solutions, technical knowledge, experience and the expertise to help them achieve their business goals. Ask us how we can be proactive for you. Our clients have found by working in partnership with us they have achieved increased success in meeting their own clients and business needs.

By utilizing the expertise of our in-house engineers and technicians along with the partnerships we have with specialty support companies Saturn Technologies is able to provide a small to midsize businesses with services and solutions previously available only to large companies. This means we focus on solving any issues you may face by coming up with a customized plan for your technology environment. Saturn Technologies wants to hear from you. We are on the lookout for new and improved ways to take what you currently have and make it work more efficiently. The technology you purchase to help your business is an investment. Let us help in maximizing your return on this investment to position your company for growth and sustainability.

Saturn Technologies provide the best IT consulting and support service for the Metro Atlanta area.

Our Policy

Scheduling: Scheduling in advance, when possible, will help us to serve our clients better. Our latest scheduled daytime appointment is 3:00 PM.

Same day service request: We reserve the right to add an emergency fee to any same day appointments booked. We will inform you of any same day scheduling fees at the time of your appointment.
Cancellations: Please make cancellations no later than 24 hours from appointment start time so we can accommodate other clients. Cancellations the same day of service will incur a $50 fee. Cancellations within 2 hours of appointment start time will incur a 1-hour charge at our normal hourly rates.
If a cancellation is made after the technician has started his route or arrived at the location, and the client does not appear on time, a minimum service charge of 2 hours will be charged.
On-Site/Remote Work: All on-site appointments and evaluations have a minimum of 2 hours. Remote clients have a minimum of one hour. Phone calls, conference calls, email support and research are all part of remote support and are billable.
On-site additional work: We reserve the right to schedule a follow-up appointment for additional work requested while we are on-site for a scheduled appointment as to better serve all our customers in a timely manner.
Evening/weekend work will need approval from both Saturn Technologies and client via email and will incur our evening/weekend rates as per our website.
Terms: All our rates on our website are per man hour and are due upon receipt of work performed, unless other arrangements are made in advance of appointment.
Past due Accounts: For any account that is 30 days past due, we will no longer be able to perform work until your account is brought up to date and warranty shall be voided. If client does not adhere to the payment terms, Consultant may convert client to retainer-based billing, whereas the Consultant will only provide services if there is a retainer balance which will cover services.
Payment for hardware purchases will be due upon installation.
For special order parts / hardware the client must pay in advance to order them.
Warranty varies depending on the completed project, the max warranty we provide is one year.
The warranty shall be void if the client or a third party modifies or relocates our work without our authorization.
We bill in hourly increments.

Computer repair terms:

Any equipment left on-site for 30 days after customer notification of pickup/drop off will be property of Saturn Technologies.
No refund for any hardware unless it has a problem, and it will be replaced only under warranty conditions.
We are not responsible for equipment failure, physical damage, or any data loss.
Our technicians are not responsible for any work cannot be done without knowing or removing login password and we need a written refusal either by email or letter from you for not sharing password.
30 days warranty on all services, repairs and parts used from the date of service completion.
All brand name / new parts carry their own manufacturer’s warranty.
Software, Operation systems, and virus or Adware/ Spyware/ Malware cleaning are not covered by any warranty.

If for any reason you have a concern about the work performed, please email us within 48 hours of your initial appointment when the work was performed so we can discuss any issues

Warranty

Our warranty varies based on the completed project, up to one year as descried below:
Networks wiring, camera, access door and intercom installation, one year warranty.
Network, cameras, access control, intercom configuration 30 days warranty.
Software, Operation systems, and virus or Adware/ Spyware/ Malware cleaning are not covered by any warranty.
All brand name / new parts carry their own manufacturer’s warranty. Clients can claim RMA directly with the manufacturer or mail the item to us for warranty handling. However, on-site repair will incur a charge.
Refurbished, pre-owned parts come with 30 days warranty.
The warranty shall be void if the client or a third party modifies or relocates our work without our authorization.
The warranty is void if the client has an outstanding debt for more than 60 days.
We may charge you for the service call if our technician discovered an issue that is not related to our work.