Terms and Conditions
- Scheduling: Scheduling in advance when possible will help us to serve our clients better. Our latest scheduled daytime appointment is 3:00 PM.
- Same day service request: We reserve the right to add an emergency fee to any same day appointments booked. We will inform you of any same day scheduling fees at the time of your appointment.
- Cancellations: Please make cancellations no later than 24 hours from appointment start time so we can accommodate other clients. Cancellations the same day of service will incur a $50 fee. Cancellations within 2 hours of appointment start time will incur a 1 hour charge at our normal hourly rates.
- If a cancellation is made after the technician has started his route or arrived at the location, and the client does not appear on time, a minimum service charge of 2 hours will be charged.
- On-Site/Remote Work: All on-site appointments and evaluations have a minimum of 2 hours. Remote clients have a minimum of one hour. Phone calls, conference calls, email support and research are all part of remote support and are billable.
- On-site additional work: We reserve the right to schedule a follow-up appointment for additional work requested while we are on-site for a scheduled appointment as to better serve all our customers in a timely manner.
- Evening/weekend work will need approval from both Saturn Technologies and client via email and will incur our evening/weekend rates as per our website.
- Terms: All of our rates on our website are per man hour and are due upon receipt of work performed, unless other arrangements are made in advance of appointment.
- Past Due Accounts: For any account that is 30 days past due, we will no longer be able to perform work until your account is brought up to date. If client does not adhere to the payment terms, Consultant may convert client to retainer based billing, whereas the Consultant will only provide services if there is a retainer balance which will cover services.
- Payment for hardware purchases will be due upon installation.
- For Special order parts / hardware the client has to pay in advance to order them, or has to sign a contract to be responsible for and charges may paid like shipping back or restocking fees in case he changed his mind.
Computer repair termes:
- Any equipment left on-site for 30 days after customer notification of pickup/drop off will be property of Saturn Technologies.
- No refund for any hardware unless it has a problem and it will be replaced only under warranty conditions.
- We are not responsible for equipment failure, physical damage or any data loss.
- Our technicians have the right to remove your Operation system login password if necessary unless we got a written refusal either by email or letter from you, we are not responsible for any work cannot be done without knowing or removing password .
- 30 days warranty on all services, repairs and parts used from the date of service completion.
- All brand name / new parts carry their own manufacturer’s warranty.
- Software, Operation systems, and virus or Adware/ Spyware/ Malware cleaning are not covered by any warranty.
If for any reason you have a concern about the work performed, please email us within 48 hours of your initial appointment when the work was performed so we can discuss any issues.
Saturn Technologies Privacy Policy
This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.
When do we collect information?
We collect information from you when you register on our site, fill out a form or enter information on our site.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
• To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To improve our website in order to better serve you.
• To allow us to better service you in responding to your customer service requests.
• To administer a contest, promotion, survey or other site feature.
• To quickly process your transactions.
• To ask for ratings and reviews of services or products
• To follow up with them after correspondence (live chat, email or phone inquiries)
How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use ‘cookies’?
We do not use cookies for tracking purposes
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, Some of the features that make your site experience more efficient may not function properly.that make your site experience more efficient and may not function properly.
Third-party disclosure
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.
Third-party links
We do not include or offer third-party products or services on our website.
Google
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We use Google AdSense Advertising on our website.
Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.
We have implemented the following:
• Remarketing with Google AdSense
We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
We do not specifically market to children under the age of 13 years old.
Do we let third-parties, including ad networks or plug-ins collect PII from children under 13?
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email
• Within 7 business days
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
To be in accordance with CANSPAM, we agree to the following:
• Not use false or misleading subjects or email addresses.
• Identify the message as an advertisement in some reasonable way.
• Include the physical address of our business or site headquarters.
• Monitor third-party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly.
• Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you can email us at
support@saturntechs.com
Contacting Us
If there are any questions regarding this privacy policy, you may contact us using the information below.
www.SaturnTechs.com
3990 Oak Woods Ct
Douglasville, GA 30135
United States
info@SaturnTechs.com
Last Edited on 2018-03-22