Workorder - Saturn Technologies

Onsite Service Request

Client Name

Company

Phone

Service Address

City

State

Zip Code

Suggested Service date

Suggested Service Time

Requested Task

Signature

By Submitting This request I agree to Saturn Technologies LLC Terms and conditions:
• Scheduling: Scheduling in advance, when possible, will help us to serve our clients better. Our latest scheduled daytime appointment is 3:00 PM.
• Same day service request: We reserve the right to add an emergency fee to any same day appointments booked. We will inform you of any same day scheduling fees at the time of your appointment.
• Cancellations: Please make cancellations no later than 24 hours from appointment start time so we can accommodate other clients. Cancellations the same day of service will incur a $50 fee. Cancellations within 2 hours of appointment start time will incur a 1-hour charge at our normal hourly rates.
• If a cancellation is made after the technician has started his route or arrived at the location, and the client does not appear on time, a minimum service charge of 2 hours will be charged.
• On-Site/Remote Work: All on-site appointments and evaluations have a minimum of 2 hours. Remote clients have a minimum of one hour. Phone calls, conference calls, email support and research are all part of remote support and are billable.
• On-site additional work: We reserve the right to schedule a follow-up appointment for additional work requested while we are on-site for a scheduled appointment as to better serve all our customers in a timely manner.
• Evening/weekend work will need approval from both Saturn Technologies and client via email and will incur our evening/weekend rates as per our website.
• Terms: All of our rates on our website are per man hour and are due upon receipt of work performed, unless other arrangements are made in advance of appointment.
• Past due Accounts: For any account that is 30 days past due, we will no longer be able to perform work until your account is brought up to date. If client does not adhere to the payment terms, Consultant may convert client to retainer based billing, whereas the Consultant will only provide services if there is a retainer balance which will cover services.
• Payment for hardware purchases will be due upon installation. • For special order parts / hardware the client has to pay in advance to order them.
• Warranty varies depending on the completed project, the max warranty we provide is one year.
• The warranty shall be void if the client or a third party modifies or relocates our work without our authorization.
• We bill in hourly increments.

By signing this form, I agree to Saturn Technologies LLC policy, and that payment for services will be charged at the end of the work's completion unless otherwise agreed in writing by the parties prior to the service. Until verified by Saturn Technologies, the service date and time are not guaranteed.

Onsite Service Request

Please review our terms and policy